Terms of Sales

TERMS AND CONDITIONS OF PURCHASE

Zinker Canada is committed to providing a website that respects the privacy of visitors. This section summarizes Zinker Canada’s privacy practices on its website. The Zinker Canada website does not automatically capture any specific personal information about you such as your name, phone number or email address. We will only have access to this type of information if you provide it to us as part of an order you place or when you provide it to us when registering for a promotion.

All personal information created, maintained or entered by Zinker Canada is protected under the Privacy Act of the Government of Canada.

Information about each visitor is used by Zinker Canada personnel who need it to respond to your inquiries or to ensure the security of the system. This information is not disclosed to anyone outside of Zinker Canada.

If you have any questions or comments about this policy or how Zinker Canada applies it, please do not hesitate to contact us at customer service at 1 450 490-4747 or by email at zinker@zinkercanada.com.

Client Account Privacy Statement

The information requested for the delivery of the products is necessary for the establishment of a secure and personalized user account with Zinker Canada. Your personal information, when collected, will be stored under the authority of the Privacy Act. The Privacy Act requires that we protect your personal information and provide you with access to it for review and correction.

TERMS AND CONDITIONS

Zinker Canada Inc. operates the website: www.zinkercanada.com.

Use of the Site is governed by the terms and conditions appearing below, as well as by general policies.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE.

By using Zinker Canada, you acknowledge having read and understood these conditions. If you do not want to be bound by these terms and conditions, you cannot use zinkercanada.com and order products through zinkercanada.com.

Restrictions on the use of the site

Unless otherwise specified in any section of Zinker Canada, it is prohibited to copy, reproduce, distribute, publish, translate, download, display or transmit in any way, any material for commercial reasons. without the prior written permission of Zinker Canada. Viewing or downloading material from Zinker Canada is permitted, provided that it is for non-commercial purposes and that such material is not altered.

Site of operation

Zinker Canada is operated from its offices located in Quebec, Canada. Those who choose to use Zinker Canada do so on their own initiative and it is their responsibility to comply with all applicable local laws. Use of the Site is governed by the laws applicable in the territory of the province of Quebec. Zinker Canada makes no representation to the effect that elements of the Site may be used in places other than Canada and it is prohibited to access the Site from territories where the law prescribes that the content or use of the Site is illegal. Those who choose to use the Site do so on their own initiative and it is their responsibility to comply with all applicable local laws. Any complaint relating to the Site and the elements it contains, or arising from the use of the Site, is governed by the laws applicable in the territory of the province of Quebec.

Trademarks

The trademarks and logos used or displayed on the Site are trademarks registered or not by Zinker Canada or by third parties. Nothing in the Site may be interpreted in such a way as to allow, directly or indirectly, the use of a trademark reproduced on the Site without the prior written permission of the owner of such trademark.

Limitation of Liability

The Site and the elements it contains are provided as is, without any warranty, implicit or explicit. Subject to any public order legislation to the contrary, Zinker Canada disclaims all liability and gives no warranty, including warranties of merchantability or fitness for a particular purpose. In addition, Zinker Canada makes no representations regarding the use, validity, accuracy or reliability of material reproduced on the Site or the results resulting from the use of such material. Although Zinker Canada is doing everything possible to ensure that the Site does not contain any errors, Zinker Canada declines all responsibility for any error that may be found on the Site. Its related companies, managers, employees, representatives or agents can in no way be held responsible for any damage directly or indirectly related to the use of the Site, in particular the loss of data or profit resulting from the use of the elements. of the Site or the inability to use these elements.

The content of the site cannot in any way substitute for a diagnosis or advice from a technician or employee in the service of Zinker Canada.

General condition of sale

Acceptance of an Order – Receipt of an order confirmation by email does not automatically mean that Zinker Canada accepts that order and is not a confirmation that Zinker Canada is committed to selling anything. Zinker Canada reserves the right, without further notice, to refuse to do business with any customer and / or to set a quantity limit for any item in an order. It may be necessary for Zinker Canada at all times to verify personal or credit card information before accepting any order.

Payment terms

We accept the following credit cards: Visa. MasterCard and American Express.

Price

The price payable for each product you order is the one appearing next to each product offered on the Site.

The prices of products sold online may differ from the prices charged for the same products when sold in store or for home service.

Transportation and delivery charges, as well as applicable sales taxes, are extra.

Zinker Canada reserves the right to modify the price of the products offered on the Site at any time, without notice.

All prices are in Canadian dollars.

Product availability and returns

About the products

Due to the wide variety of products offered by Zinker Canada, it is impossible to prevent a shortage of inventory or discontinuity of a product. Any order made via zinkercanada.com is subject to the availability of the products ordered.

Zinker Canada does not in any way guarantee the availability of the products offered. If Zinker Canada is unable to deliver any of the products ordered due to an inventory shortage, it will notify this fact by email offering the following options at its discretion:

  • Maintain the order and receive it when the product (s) are available.
  • Cancel the order in part or in whole for unavailable products.

Zinker Canada cannot be held responsible for any damage suffered as a result of an inventory shortage.

Product images are for illustrative purposes only. It is therefore possible that the product received differs from the product shown.

Products purchased through zinkercanada.com are exchangeable and returnable under the conditions listed in the return policy.

All customers are strongly encouraged to contact Zinker Canada to report any issues.

In our concern to provide impeccable after-sales service, Zinker Canada will do whatever is required to ensure that any customer is completely satisfied.

Product delivery

Zinker Canada will deliver the ordered products to the address provided when ordering. See transport policies.

Delivery will be made as soon as possible after acceptance of your order. Delivery times and costs may vary depending on the destination of the shipment, the delivery method chosen and the availability of products. Delivery times are estimated from the time the products leave Zinker Canada’s place of business.

You will become the owner of the products you have ordered when they are delivered by Zinker Canada to the transport company. From that moment on, you will be required to assume the risk and Zinker Canada will not be responsible for their loss or destruction. For any damage during transport, please notify the transport company and write it on the delivery report of the attendant of this company.

Delivery of products is subject to the rules of the delivery companies with which Zinker Canada does business. Where applicable, you are particularly subject to the rules concerning the signing of an acknowledgment of receipt of the products. If you are absent from the location where you have requested Zinker Canada to deliver the products to you, it will be your responsibility to collect the products.

Zinker Canada must have received full payment for the products to be delivered to you before proceeding with their delivery.

Responsibilities

In the event that Zinker Canada’s liability to you could be held, it will be limited to an amount of money equivalent to the price you paid for the products.

Notwithstanding the foregoing, nothing in this article may have the effect of limiting any right that you may have as a consumer under any of the laws of public order that may be applicable in your case.

Force majeure

Zinker Canada will not be liable for the breach, in whole or in part, of any of its obligations to you, nor for any damage or loss that you may suffer, if the breach, damage or loss results from ‘a case of force majeure or a similar circumstance.

N.B. Delivery times are only indicative

The above prices do not include taxes.

Additional charges apply for shipments to northern British Columbia, Yukon, Northwest Territories, Magdalen Islands, Labrador, Newfoundland, Nunavut and Nunavik.

Oversized items will be delivered by another carrier, contact our customer service department at service@zinkercanada.com for details.

Hazardous products, such as chemicals, cannot be shipped by Canada Post or any other carrier; contact our customer service for details. Refer to the sheet for each product to find out if special conditions apply.

Note that Zinker Canada is not responsible for unclaimed packages as well as costs inherent in returning merchandise. In addition, the costs related to the reshipment of an unclaimed order to the post office within the specified time will have to be borne by the customer.

 

RETURN POLICY
Receipt of damaged merchandise

We guarantee that the merchandise is in good condition when we ship it and we take care to pack it properly. If you have the slightest doubt that the merchandise may have been damaged in transit, do not sign the receipt, as your signature confirms that the merchandise was in good condition on delivery. Ditto for the quantity of packages.

In addition, please take a picture of the package and send it to us so that we can redo your order.

Merchandise return

With some exceptions (see below), products purchased online can be returned for an exchange or a refund (excluding delivery costs), within 30 days of purchase, with the invoice. For returns by post, the delivery costs will be borne by the customer.

The merchandise must be in new condition, not soiled and in its original packaging, therefore suitable for resale.

To be eligible for an exchange or refund, a request must have been made and a return authorization number “AR” must have been issued to you and be clearly indicated on the returned package, in the case of a mailed return.

The following goods will not be eligible for exchange or refund:

– Products returned without a previously granted return authorization
– Colored products (except “premixed”)
– “Special order” products identified as such on the product sheet
– Products in liquidation

Defective product

The procedure for returning a defective product is much the same as that for returning merchandise. You must therefore have a return authorization, but the return costs will be at our expense. When possible the merchandise will be repaired or replaced and returned to you, always at our expense.

If it is not possible for us to repair or replace, you will be given a full refund.

Customer service

If you have a question regarding a return or refund or if you are not satisfied with your order from the zinkercanada.com online store, please contact us at please contact us at 1 450 490-4747 or by email at zinker@zinkercanada.com to that we can help you.